FREE SHIPPING
on all Australian orders over $50.00

Shipping & Returns

Delivery

We aim to ship your order within 2 to 3 working days from Walpole. 

Within Australia delivery is $16.70 or FREE for orders over $50.

Generally, all products will be shipped out within 1-3 days, we will always attempt to deliver a product within the estimated period. If the expected delivery period for your requested product/s is significantly longer than estimated, you will be contacted and will have the opportunity to cancel your order.

All due care will be given to packing your item for safe delivery.

International Shipping

International orders are not subject to sales tax, so all prices are less 10% when purchased from overseas. Once you have placed your order online, we will contact you by email to confirm these costs.  Please look out for an email and contact us if you do not receive it within two days.

Guarantee and online 30 day returns

We want you to enjoy shopping with us. If you are not entirely satisfied please contact us so that we can make sure we meet your expectations.

 

Refunds and Returns Policy

We will gladly refund, credit or exchange products in original sale condition on presentation of the original Thurlby Herb Farm sales receipt. Delivery and packaging charges are not refundable unless as a result of our error. For returns please contact us on (08) 98401249 or info@thurlbyherb.com.au

Faulty goods: should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return products without first contacting us.

 

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